Frequently Asked Questions | bNifty

Frequently Asked Question

What are the UK delivery options?

We try our hardest to despatch all orders within 24 hours.

Free UK delivery Over £50

Standard Delivery - the charges vary depending on the item, and are displayed on the checkout page.

Your package will be with you within 2-3 working days. 

Next Day Delivery (Monday to Friday, for orders placed by 10am) - £5.99

Your package shall be with you the next working day. All the information you need will be sent in your despatch email.

Where is my order?

We will send you an email once your order has been dispatched. You can also contact us here if you require any additional information regarding your order.

What is the latest in the day I can place my order?

Next Day Delivery before 10am, Mon-Fri.

How can I cancel my order?

If you have changed your mind, then no problem! Send us a quick email to cancel the order. We always aim to despatch all orders out to you as soon as possible. Unfortunately, if your order is already being processed we won’t be able to make any changes.

How can I return my order?

You can contact us by sending an email within 30 days of your purchase. We will arrange your return and give you the info you need.

I haven’t received a confirmation email from you, do you have my order?

Have a quick look in your spam folder for our order confirmation email. In case you didn't receive an email, please contact our customer service team by email and we will take a look for you.

Do you include prices/invoice in the order?

There will be no prices shown on any paper work sent out with your parcel. If you would like an invoice for your order, please email us to receive an online invoice for your order.

Is your site secure?

We ensure that we offer all our customers the highest level of security and protection to give you peace of mind when shopping online at bNifty. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Website when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.